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June

Sales / Customer Advisor

Churchill Education - Brisbane Grove, NSW

Trades & Services
Source: uWorkin

JOB DESCRIPTION

2 days per week - Thursday & Friday, 8am - 5pm, Friendly, hard working team with well documented processes & support, Friendly, hard working clients looking for your knowledge & assistance.
Welcome to Churchill Education
In the last 15 years, we have helped thousands of Australians get qualified.

Their stories vary but at core, they have a few key things in common:

  • They have pretty impressive skills and knowledge built up during their careers.
  • They reach out to the team here at Churchill Education to turn this career experience into nationally recognised qualifications.
  • They are looking for genuine help in making the best qualification choices and a long term relationship with an advisor, not the quips and patter of a sales person.

  • We Help People Turn Their Experience Into Qualifications.

    We achieve this through an accredited assessment process, known as Recognition of Prior Learning (RPL) where we gather evidence of the client?s skills and knowledge, and map it across to the national standards required of qualifications.

    As a Registered Training Organisation, we are authorised on behalf of the Australian Government and take our responsiblities to our customers very seriously.

    That?s why we established our key customer service roles, Skills Recognition Advisors ? to build relationships and help our clients get the solutions they need.

    And very shortly, we will have a vacancy for a part-time role as one of our Skills Recognition Advisors is moving onto her next promotion.

    Her shift is your opportunity.

    Let?s walk through it together.

    Key Information about the Role
    • 2 days per week ? Thursday and Friday, 8am to 5pm, in the office at Samford Village
    • Warm leads ? yes, we have inquiries rolling in each and every day of people looking for that special brand of Churchill assistance
    • $60k Full-Time Equivalent + Superannuation
    • 4 weeks Full-time Equivalent recreation leave and 10 days Full-Time Equivalent personal leave per annum
    • Premium CRM, Salesforce to give you great insights
    • Documented processes to guide you along the way
    • Join a small, friendly, hard working team
    • Reliable work in a lovely office in Samford Village
    You'll be reporting to our Founder, Randall Smith, and he'll play it straight down the line - looking for you to establish a solid depth of knowledge in this field, confidently meet team monthly targets, deliver a strong customer experience and be a team player. He's a practical joker, but don't be fooled - 16 years as a police officer and detective gave him some pretty strong analytical and questioning skills.

    Key Responsibilities
    • Once your onboarding process is completed over the first couple of months, you will be expected to be on track to contribute positively to a team sales target each month.
    • Strong relationship builder
    • Work effectively within our Salesforce database
    • Able to embrace and follow a system, understanding the value it brings to your endeavours
    • Quick to learn product knowledge and how the Vocational Training sector works in Australia
    • Self-motivated, able to prioritise your customers and your workload
    Key Qualities

    You are going to need to work hard, be persistent and personable, own your mistakes and focus on the solutions, remembering that we exist to serve our clients. We have high standards and a strong ethical culture underpins all we do.

    You Will
    • Have a demonstrated background in sales or customer engagement
    • Be able to demonstrate that you have a history of meeting or exceeding targets and KPIs
    • Have strong interpersonal skills with the ability to relate to people from all walks of life
    • Be an excellent communicator with outstanding written and verbal communication skills, including great attention to detail.
    • Have high professional and ethical standards
    • Have a sense of humour and the ability to be flexible and adaptable
    • Possess solid database and computer skills
    • Hold a current Queensland drivers? licence and your own reliable motor vehicle. Public transport is not an option in our location.
    Highly Desirable

    The Following Experience Would Be Highly Regarded
    • An understanding of the Vocational Education and Training sector
    • Knowledge of Salesforce
    • Defence service or directly family experience of defence service
    Applying

    All applicants must submit their applications by email direct to Tricia Velthuizen, one of our Co-Founders at click apply [link removed]

    You will only be considered by providing the following information in your application:

  • Current resume.
  • A response demonstrating your skills and knowledge, relevant to each of the Key Responsibilities and Key Qualities outlined in this advertisement.
  • A covering letter answering these two questions:
  • Share with us an outstanding example of customer service that you have delivered ? one that makes you really proud.
  • Share with us an aspect of your current job that you find really challenging and what you have done to rise to the challenge.

  • Applications will only be considered if these criteria have been met

    Questions?

    Give us a call on click applylink removed] and chat with Randall