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Station Assistant

Queensland Rail - Kuranda, QLD

Trades & Services
Source: uWorkin


Date: 31-May-2021

Location: Kuranda, QLD, AU, 4881

Company: Queensland Rail

We are a large and fully integrated infrastructure business chartered with a responsibility that is pivotal to the success of Queensland and its people. Our culture is one based around safety and performance.

We are currently seeking a motivated Station Assistant to join our Travel and Tourism team based in Kuranda. This position is responsible for performing routine duties associated with station operations to meet the demands of the service and the requirements of customers.

This is a permanent full-time opportunity which generally works between the hours of 0800 and 1600 and will include working weekends and public holidays.

We are looking for an adaptable individual who has outstanding communication skills. Your ability to work in a fast paced environment whilst being able to provide an engaging and memorable experience for customers will be paramount to your success in this role.

Key responsibilities of a Stations Assistant include:
  • Ensure the smooth operation of station platform and facilities
  • Assist with safe and on time arrival and departure of Travel and Tourism Services, including platform announcements and active platform management
  • Providing quality customer service by interacting, assisting and directing customers
  • Operate station machinery and equipment as detailed in operating procedure
  • Assist with proper upkeep, maintenance, repair and servicing of station facilities and equipment which includes cleaning of the station and the train as well as maintaining the gardens
  • Report anything that may impact on staff or customer safety direct to Station Master
  • Perform duties as detailed in local operating procedures (or equivalent) for each site
  • Perform additional duties as requested by the Station Master including safeworking duties associated with train movements in Kuranda Yard

We are looking for someone with proven outstanding face to face customer service skills. You will be self-motivated and can work within a team environment. In addition, you will need:
  • Sound interpersonal and communication skills
  • Substantial ability to work in a team environment and autonomously
  • Sound knowledge of Workplace Health and Safety requirements
  • Ability to undertake a variety of manual handling tasks including cleaning and changing out water bottles of up to 20 kilograms onboard our Kuranda Scenic Rail (KSR) services
  • Previous cleaning experience is desirable but not essential
  • Previous rail experience is desirable but not essential

This is a permanent full-time position with an annual salary of $55,793 + super + applicable penalty rates

Position Description

If this position interests you and you feel you have the knowledge and experience please apply to Station Assistant (1071) via our website by clicking onto the "Apply" button. Please submit a resume and covering letter outlining your relevant experience by 11:59pm 14th of June 2021.


Queensland Rail employees must apply for vacancies via the People Connect solution and not via the external Queensland Rail career site or Seek using one of the following options:

1. While at home or on the go at anytime, anywhere using the People Connect Solution on a personal device not connected to the Queensland Rail IT network or LAN. Please note you will need to set up Multi Factor Authentication (MFA) on your account profile. There are two options to do this:

  • Install the Microsoft Authenticator app on your smartphone.
  • If your phone does not support the app, or you do not wish to use an app, you can authenticate by either an automated phone call or a 6-digit verification code received via a text message.

2. While at work signed via the People Connect solution (Single Sign On) using a Queensland Rail corporate device connected to the Queensland Rail IT network or LAN.

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Queensland Rail embraces diversity and equal opportunity in a serious way. We have built the foundation for diversity in the areas of gender balance, First Nations Peoples, Youth, Disability and Multiculturalism. We continue to establish and integrate key programs such as QRWomen, Graduate and Apprentice Programs, Work and Welcome, Returned to Work processes, Employee Assistance Program, as well as Queensland Rail First Nations and LGBTIQ+ Staff Reference Groups.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email qrcareers@qr.com.au. Please do not email your application. We can only accept applications received via our website.