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April

Service Supervisor

Cavpower - Olympic Dam, SA

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For over 45 years, we have been providing equipment and product support services to mining, construction, industrial, marine and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.

  • Olympic Dam
  • 8 / 6 Roster
  • Permanent full time position
  • Competitive remuneration
We have a great opportunity for a dedicated Service Supervisor to deliver exceptional customer service to both external and internal customers in regard to the service and repair of Caterpillar and other earth moving equipment.

In this role the successful candidate will be a vital link between our customers, the Branch Manager and technicians. They will have a strong customer focus and will ensure jobs are completed in a timely and cost effective manner.

Key responsibilities of the role are:
  • Schedule field and workshop repairs;
  • Open, maintain and close work orders;
  • Complete service and repair estimates;
  • Manage expenses to remain within budget guidelines;
  • Customer enquiries;
  • Actively participate with toolbox meetings and promote communication within the branch;
  • Coordinate risk and compliance activities;
  • Maintain SHEQ documentation and processes;
  • Assist with Contamination Control reporting and action plans;
  • Monthly reporting;
Skills and Experience Required:
  • Outstanding customer service skills both face to face and on the telephone;
  • Strong organisational skills;
  • Intermediate computer literacy across the MS Office suite;
  • Ability to multi task with a strong attention to detail;
  • Industry knowledge, mechanical aptitude and experience with SAP an advantage;
  • Exceptional communication and customer service skills;
  • Current Driver's licence.
Apply now!

Cavpower