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April

Indigenous Digital Service Representative Traineeship | Warriewood

Maxima - Warriewood, NSW

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Indigenous Digital Service Representative Traineeship | Warriewood

The Opportunity

Maxima in conjunction with Service NSW, are seeking a proactive and motivated Aboriginal or Torres Strait Islander to join a rapidly growing service centre team as a Trainee Digital Service Representative.

Throughout this 12-month, fulltime opportunity you will gain a nationally accredited Certificate III in Customer Engagement, hands-on experience, paid training, and continuous mentoring.

Our Client

Service NSW are an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by their customers - who want easier and more online access to government services and a single point of contact.

Duties include:

  • Create a positive relationship in all interactions to ensure client satisfaction
  • Promote the adoption of digital services and educate users
  • Assist customers with digital queries appropriately
  • Refer customers to appropriate channel for transactions and complaints
  • Develop and maintain a sound knowledge of information resources
Skills and Knowledge:
  • Ability to provide high quality customer service in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to work under pressure and to time constraints
  • Strong organisational and problem-solving skills
  • Committed, reliable and hardworking
  • Strong computer and technology knowledge
How to Apply:

Please note that you must be of Aboriginal or Torres Strait Islander descent to be eligible for this role.

Complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.

Only shortlisted applicants will be directly contacted.

National traineeship wages and conditions apply.

Recruitment Kit:

Maxima