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April

Service Coordinator

PERSOLKELLY - Melbourne, VIC

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Our client, a leading Australian supplier of materials handling equipment is looking for an experienced and energetic Service Co-Ordinator.

In this role you will be the key point of contact for all customer enquiries in relation to the servicing and repairs of equipment. You will be accountable and responsible for the scheduling of technicians and/or sub-contractors while reporting back to the customer within agreed time frames.

Specific Responsibilities:
Accountable for all customer equipment servicing and breakdown scheduling for technicians within your area
Engage subcontractors to carry out breakdown repairs when necessary
Proactively contact customers to book scheduled servicing and maintenance repairs prior to technician attendance
Proactively work with technicians to ensure all WIP is completed within reasonable time frames
Develop, maintain and grow customer relationships
Adhere to our clients OHS Policies and Procedures all time

As an ideal candidate you will possess:
Strong time management, scheduling, administration and customer service skills
Ability to converse with customers and technicians
Ability to work under pressure in a fast-paced trades / mechanical/ service scheduling environment
Excellent written as well as verbal communication skills
Advanced problem-solving skills
High level of competency on Microsoft suite (Excel and Word)
Minimum year 12 or equivalent
Mechanical aptitude / interest highly regarded
Knowledge of BasePlan highly regarded

In return you will receive:
Full time Mon - Fri, 38 hours / week. Rostered between 7am - 7pm
Work from well-appointed national head office, with a strong team culture
Incentives programs

Please Note: All CVs must be in a 'Word' format. If you have any questions about the role, please contact Luke from PERSOLKELLY on luke.jesson@persolkelly.com.au

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.