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Digital Fraud & Anti Scams Advisor

Hays Banking - Melbourne, VIC

Trades & Services
Source: uWorkin


Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

Your new role
As part of the Digital Fraud and Anti Scams team, your main responsibilities will include:

  • Transaction monitoring to identify any potentially fraudulent activity and scams
  • Actioning any identified fraud or scams by blocking cards/accounts
  • Contacting the customer to notify them that their account has been compromised
  • Educating victims of fraud on ways to protect their accounts
  • Liaising with other banks and internal departments
  • Providing excellent customer service to customers at all times

This team operates throughout the day as well as through the night. You will ideally have 24/7 availability throughout the week and be able to commit to 3 shifts per week as a part time employee and up to 40 hours per week as a full-time employee.

What you'll need to succeed
In order to be a successful candidate, you will need:

  • Previous retail/customer service/ hospitality/ contact centre experience
  • Previous exposure to Financial Crime (preferred)
  • Excellent customer service skills
  • High attention to detail
  • Ability to critically think
  • Ability to work as part of a team

What you'll get in return
In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.

LHS 297508 #2488670