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April

Service Supervisor, Mt Gambier

Cavpower - Mount Gambier, SA

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For over 45 years, we have been providing equipment and product support services to mining, construction, industrial, marine and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.

Residential Mt Gambier
Permanent full time position
Competitive remuneration

We have a great opportunity for a dedicated Service Supervisor to deliver exceptional customer service to both external and internal customers in regard to the service and repair of Caterpillar and other equipment.

In this role the successful candidate will be a vital link between our customers, the Branch Manager and technicians. They will have a strong customer focus and will ensure jobs are completed in a timely and cost effective manner.

Key responsibilities of the role are:
Schedule field and workshop repairs;
Open, maintain and close work orders;
Complete service and repair estimates;
Manage expenses to remain within budget guidelines;
Customer enquiries;
Actively participate with toolbox meetings and promote communication within the branch;
Adhere to all OH&S policies.

Skills and Experience Required:
Outstanding customer service skills both face to face and on the telephone;
Strong organisational skills;
Intermediate computer literacy across the MS Office suite;
Ability to multi task with a strong attention to detail;
Industry knowledge, mechanical aptitude and experience in service operating systems an advantage.
Current Driver's licence.

Apply now!