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Field Service Technician

Rexroth - Seventeen Mile Rocks, QLD

Trades & Services
Source: uWorkin


Full Job Description
Company Description

Want to be part of a company that is dynamic and is rapidly expanding?
Looking for career development with growth and success?
Friendly team - great culture

At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.

If you are keen to be part of our multinational organisation where your skills and talents will be recognised we have an exciting opportunity available.

Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Brisbane, Qld.

Job Description

Position Tasks:
Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works.
Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confedentiality.
Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced.
Explores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialists.
Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied.
Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received.
Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assesment, overhaul etc.
Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative.
Ensures all site documentation including inductions, licences and training is up to date.
Monthly checking of vehicle equipment lists and reordering of equipment as required.
Be well presented at all times while representing Bosch Rexroth while undertaking external service work.
Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations.
Perform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements.


Position Requirements:
Hydraulic fitter trade or equivalent
5 years field service or hydraulic system experience
Competent level of hydraulic knowledge
High focus on Quality and attention to detail
Dynamic performer and achiever
Planning and organisational skills
Effective communication skills

Additional Information

At Bosch Rexroth

We pride ourselves in providing Partnership with our Customers. We offer service and support for Mobile and Industrial Applications worldwide, for end users and manufacturers. Economical, precise, safe, and energy efficient: drive and control technology from Bosch Rexroth moves machines and systems of any size.

Bosch Rexroth offers customers’ tailored system solutions including hydraulics, electric drives and controls, gear technology, Factory Automation and linear motion all from one source.

What we offer:
Excellent hourly rate, benefits and overtime pay - Permanent position.
Company Tool of Trade vehicle.
Company laptop, and mobile phone.
Exciting, challenging and rewarding position with a market leading company.
Excellent working conditions.
Good team environment with a strong company culture and values.

Agency Applications will not be accepted for this position.

Please Note: To apply for this vacancy you MUST be an Australia citizen, resident or have already secured the right to work in Australia.